Wisply support
Tell us what happened, which device you use, and your app version. Please leave private recordings and transcripts out of your first message.
support@wisply.aiSend feature ideas to feedback@wisply.ai. For privacy questions, contact privacy@wisply.ai.
Common questions
Which devices can run Wisply?
Wisply requires macOS 26, iOS 26, or iPadOS 26 or later. The optional Apple Watch companion requires watchOS 26 or later and a paired iPhone. Local AI summaries and chat also need compatible hardware with Apple Intelligence enabled. Check the App Store listing for compatibility with your device.
Where does my data go?
Core transcription and speaker identification run on your device, and saved audio stays local. Optional sync shares transcripts and memos when enabled. With your consent, cloud AI can send audio, text, or context to your chosen provider, including live microphone audio for supported features. Usage and diagnostic analytics are enabled by default. The privacy policy describes each service.
How does speaker identification work?
On-device models detect different speakers and label their contributions in the transcript. Background noise and overlapping voices can affect the results. Review speaker labels before relying on them.
Can I record calls on my Mac?
Wisply can record your microphone and system audio together on Mac, including audio from meeting apps such as Zoom, Teams, and Google Meet. Allow the requested recording permissions and make a short test recording. Get consent from participants where required.
How does Screen Understanding work?
On Mac, Screen Understanding is off by default. You choose a window or display with the system picker and confirm before capture starts. Text recognition runs locally, and capture stays visibly indicated until you stop it. In Interview Setup, you can review recognized text in a question and choose Generate with a cloud model after consent. That sends the question text, without uploading screen images or video frames.
Which languages can I transcribe?
Language availability depends on the speech models supported by your device and the current app. Choose an available transcription language in Wisply and complete any model download it requests.
What does Wisply cost?
See pricing and the App Store for current plans and included features. The app shows the price, billing period, and terms before you confirm a purchase. If you connect your own cloud AI provider account, its usage charges are separate.
How do I manage a subscription or request a refund?
Manage subscriptions through your Apple account. Apple handles App Store refund requests at reportaproblem.apple.com. A refund request does not guarantee approval.
How do I delete my data?
You can delete recordings and memos in the app. If you use iCloud sync, deleting a synced memo also removes it from your other synced devices. See the privacy policy for export and deletion options, or visit account deletion to remove your Wisply account.
Setting up an integration? Read the documentation. Our terms of service cover use of the app.