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Frequently Asked Questions
What macOS version do I need?
Wisply requires macOS 26 or later. The app uses Apple's new Speech Framework and Apple Intelligence features that are only available in this version.
Is my data private?
Core transcription, supported memo insights, and screen text recognition happen on-device. Saved audio stays local, and transcripts and memo data are stored locally by default. Optional iCloud sync and cloud AI require your action and consent. In Interview Setup, recognized text you copy into a question is sent to your selected cloud provider when you choose Generate. Screen images and video frames are not uploaded by this workflow.
How does speaker diarization work?
Wisply uses FluidAudio, a research-grade speaker identification engine. It automatically detects different speakers in your recording and color-codes their contributions in the transcript.
Can I capture audio from Zoom/Teams/Meet?
Yes! Wisply can capture system audio from any application on your Mac, including video conferencing apps like Zoom, Microsoft Teams, and Google Meet.
How does Screen Understanding work?
On macOS, Screen Understanding is off by default. Apple's system picker lets you choose one window or display for each session, and Wisply asks you to confirm before capture starts. Text recognition runs locally and sharing remains visibly indicated until you stop it. In Interview Setup, you can review recognized text in a question and choose Generate with a cloud model after consent. That sends the question text, without uploading screen images or video frames.
What languages are supported?
Wisply supports all languages available through Apple's SpeechTranscriber, which includes major world languages. The exact list depends on your macOS language settings.
Is the app free?
Wisply is designed with a generous free tier that includes transcription, speaker diarization, dual audio capture, and on-device memo insights. Premium access adds optional iCloud sync and other extras for people who want them.
How do I request a refund?
For App Store purchases, you can request a refund through Apple at reportaproblem.apple.com. For any billing questions, contact support@wisply.ai.
How do I delete my data?
You can delete individual memos within the app, and local recordings stay on your device. If you enabled iCloud sync, deleting a synced memo in the app will propagate that change to your synced devices through your private iCloud account. Wisply does not store your recording content on Wisply servers.
Legal & Policies
For App Store purchase issues or refunds
Visit Apple Support